Privacy
This page explains what KennowTech collects, why it is needed and the limits placed around it.
When you request help, KennowTech collects the contact information and problem description you provide. It is used to respond, arrange service, maintain customer history and avoid making you repeat the same information during future appointments.
Your phone number is used for the request, scheduling and related service updates. It is not permission for unrelated marketing. Automated notification requests, when offered, require a separate choice and can be canceled.
The light or dark theme choice is stored on your device. Like most websites, the server keeps ordinary short-term access and security logs that can include an IP address and browser details. KennowTech does not currently use Google Analytics, advertising trackers, fingerprinting or session replay. If anonymous self-hosted traffic totals are added later, they will not run on service-request, owner-control or private tracking pages.
Live location is off by default. Configured phones may send private connection and battery check-ins, but the server does not retain their coordinates while sharing is off. When Chad deliberately enables sharing, only the phone he selected may store its latest position. Customers see only a deliberately rounded area: a broad public circle while rideshare is available, or a smaller circle through a private IT link that expires after four hours. Locations older than five minutes are hidden, stopping sharing removes the stored point, and no route trail or travel history is kept, sold or used for advertising. Map tiles are supplied by OpenStreetMap, so loading a visible map connects the visitor’s browser to OpenStreetMap’s tile service.
KennowTech does not sell customer information. Information may be shared only when needed to provide a requested service, process a receipt through a service such as Square, comply with law or protect a person from an immediate safety or fraud concern. Records are kept only as long as reasonably useful for service, accounting, dispute resolution and legal obligations.
Call or text 920-221-1224 to ask what information KennowTech has about you, request a correction or discuss deletion when the record is not required for accounting, legal or security purposes.
